How we collect, use, and protect your information.
Last Updated: January 1, 2025
Top Tier Pools LLC ("Top Tier Pools," "we," "us," or "our") is a Georgia limited liability company providing professional pool service and maintenance throughout Greater Atlanta and Northwest Georgia. We are committed to protecting the privacy and security of your personal information.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.
For questions regarding this policy, contact us at: info@toptierpools.net | (470) 598-1562 | Top Tier Pools LLC, Dallas, Georgia.
We collect information that you voluntarily provide to us and information that is collected automatically when you interact with our website or services.
Information you provide directly: When you contact us, request service, or submit a form on our website, we may collect your full name, phone number, email address, physical address or service location, pool-related information, payment information, and service history and preferences.
Information collected automatically: When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This information is used for analytics and website improvement purposes.
Information from service interactions: In the course of providing pool services, we collect information about your pool system, equipment, water chemistry readings, service notes, and photographs taken during service visits.
We use the information we collect for the following purposes:
Service delivery: To schedule, perform, and document pool maintenance and repair services at your property.
Scheduling and communications: To confirm appointments, send service reminders, and communicate regarding your account or service issues.
Invoicing and payments: To generate invoices, process payments, and maintain accurate financial records.
Customer support: To respond to your inquiries, resolve disputes, and provide assistance.
Service improvement: To analyze how our services are used, identify areas for improvement, and develop new offerings.
Marketing communications: To send promotional materials, newsletters, or special offers — but only with your express consent. You may opt out at any time.
Legal compliance: To comply with applicable laws, regulations, and legal proceedings.
Top Tier Pools LLC complies with the Telephone Consumer Protection Act (TCPA) and applicable regulations regarding text message communications.
Transactional messages: We may send you text messages related to your service appointments, confirmations, or urgent service updates. By providing your phone number and scheduling service, you consent to receive these operational messages.
Marketing texts: We will only send marketing-related text messages if you have provided express written consent to do so. Your consent is never a condition of receiving our services.
Opting out: You may opt out of marketing text messages at any time by replying STOP to any message we send. You may opt out of all text messages by contacting us directly. Message and data rates may apply.
Message frequency: Message frequency varies based on your service schedule and opt-in preferences. We do not engage in spam or unsolicited bulk messaging.
We comply with the CAN-SPAM Act and applicable email regulations. Each commercial email we send will include a clear identification of the sender, a valid physical postal address, and a clear mechanism to unsubscribe from future emails.
To unsubscribe from marketing emails, click the "unsubscribe" link in any email we send or contact us directly at info@toptierpools.net. We will process your opt-out request promptly, generally within 10 business days.
Transactional emails related to your account, service confirmations, or invoices may still be sent even after you opt out of marketing communications, as these are necessary to fulfill our service obligations.
We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You provide information at your own risk.
In the event of a data breach that is reasonably likely to cause harm to affected individuals, we will notify affected customers as required under Georgia law (O.C.G.A. § 10-1-910 et seq.) and any other applicable regulations.
We may use trusted third-party service providers to assist in operating our website and delivering our services. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Website forms: Contact and service request forms may be processed through third-party form processors. Information submitted through these forms is subject to this Privacy Policy.
Payment processing: Payment transactions may be processed through Stripe or similar PCI-DSS compliant payment processors. We do not store your full credit card information on our systems. Payment processors have their own privacy policies governing your payment data.
Website analytics: We may use services such as Google Analytics to understand how visitors use our website. These services collect aggregated, anonymized data subject to their own privacy policies.
We do not sell your personal information to third parties for their marketing purposes.
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain accurate business records, comply with legal obligations, resolve disputes, and enforce our agreements.
Service records, including water chemistry logs, equipment notes, and service photos, are retained as part of our standard business records. Customer account information is retained for as long as you remain a customer and for a reasonable period thereafter in accordance with applicable law and business needs.
Upon written request, we will inform you of how long we retain specific categories of your information.
You have the following rights with respect to your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information about you.
Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs for retaining certain records.
Opt-out: You may opt out of marketing communications at any time as described above.
To exercise any of these rights, please contact us in writing at info@toptierpools.net or by calling (470) 598-1562. We will respond to your request within a reasonable timeframe, generally within 30 days.
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
For significant changes, we may also notify you via email or by placing a notice on our website prior to the change becoming effective.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Top Tier Pools LLC
Dallas, Georgia
Email: info@toptierpools.net
Phone: (470) 598-1562
Hours: Monday – Saturday, 7:00 AM – 7:00 PM